How can we help?
FAQ's
US Shipping & Returns
How do you ship?
In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory in Guangzhou, China and then ship out from there. (Rather than shipping everything from our SA8000-certified factory in Vietnam to a bunch of different warehouses and re-shipping it yet again to you.) We also have a fulfillment center in Tecate, Mexico, where we keep some pieces primarily heading to the US, where the majority of our orders are from.
When will my order arrive (US)?
All orders ship within 1-4 business days of the order date. It typically takes another 7-10 business days to reach you in the contiguous US, depending on customs. If you’re in AK, HI, PR, GU, or a US military base, your order may take an additional 2-4 weeks.
Please note that we’re unable to cancel or make any changes to an order once it has been placed. This includes address changes.
You'll receive an order confirmation email once you've placed your order, and another email with tracking once your order ships. It might take an additional 24-48 hours for your tracking page to show movement, depending customs clearance times and any carrier delays.
We try our best to ship everything at once but, please keep in mind that your pieces will ship as they become available. This means you might receive multiple packages and that they may arrive at different times.
Need help with an order? Contact us or chat with us by clicking on the chat icon on the lower right corner.
What if I need to make changes to an order?
We’re unable to make any changes to an order once it has been placed. This includes address changes. If an order is on its way to the wrong address, we recommend getting in touch with the carrier as soon as possible. They may be able to assist you with either rerouting the order to the proper address!
Here are some carrier resources that can help:
USPS Customer Service
USPS Package Intercept
USPS Informed Delivery
UPS Customer Service
UPS Change Delivery Options
If you've added the wrong item to your cart, we recommend placing a new order for the correct item and returning the incorrect one once you receive it.
If you have any questions, please fill out our contact form to get in touch with our team.
What is your return/exchange policy?
We gladly accept returns and exchanges for unworn, unwashed items with the tags and/or hygiene liners still attached within 30 days of their ship date. We can only accept exchanges for the same style at this time.
Click here to start a U.S. return or exchange
For international returns, click here.
There will be a $7 shipping and restocking fee, per package, for mail-in refunds, but exchange requests and drop-off returns are free. If you’re submitting a return for store credit, your restocking fee will be waived.
Make sure to only use our pre-paid return labels provided through our returns portal so we can track your stuff. We are unable to refund lost returns or items returned using labels other than our own.
Once your return has been scanned in by the carrier or dropped off, then confirmed, we will either process your refund to your selected payment method. If you requested an exchange, your new order will be placed and will arrive within our usual shipping times. Exchanges are not guaranteed until you return your items. Please note that your refund may take between 5-10 business days to post to your account depending on your bank.
Return Exceptions:
All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.
Socks, Underwear, Hair Accessories:
For your first socks, underwear, or hair accessory (headbands and scrunchies) purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks, underwear, and hair accessories will be final sale. All mentioned styles are ineligible for exchanges at this time.
Afterpay:
Refunds on orders placed using Afterpay will first be refunded from Girlfriend Collective to Afterpay, and then to you. For more information about Afterpay returns, visit help.afterpay.com.
Need help with a return or exchange? Contact us or chat with us by clicking on the chat icon on the lower right corner.
International Shipping & Returns
Do you ship internationally?
We currently offer shipping to Canada, the UK, and Australia. If you’re located outside these areas, check out our other stockists here.
When will my order arrive (International)?
All orders ship within 1-4 business days of the order date. It typically takes another 7-14 business days to reach you if you are located in Canada, the UK, or Australia.
Please note that we’re unable to cancel or make any changes to an order once it has been placed. This includes address changes.
You'll receive an order confirmation email once you've placed your order, and another email with tracking once your order ships. It might take an additional 24-48 hours for your tracking page to show movement, depending customs clearance times and any carrier delays.
We try our best to ship everything at once but, please keep in mind that your pieces will ship as they become available. This means you might receive multiple packages and that they may arrive at different times.
Need help with an order? Contact us or chat with us by clicking on the chat icon on the lower right corner.
What is your international return/exchange policy?
International returns cannot be processed on our online returns portal. However, you may return any unworn, unwashed merchandise with the tags and/or hygiene liners still attached, postmarked within 30 calendar days of receipt, for your refund to be considered.
We cannot offer exchanges for our international customers at this time. (Sorry!)
You are responsible for shipping us your returns using a carrier of your choice. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we are not responsible for any change in currency rates.
To send us your return:
1. Include the packing slip that came with your package so we can easily find your order.
2. Label and ship using a carrier of your choice to the address below:
Girlfriend Collective
9282 Baythorne Drive
Houston, TX 77041
3. Fill out our contact form or chat us with your return's tracking number and carrier, along with a list of items you're returning.
Since you will be liable for any lost or damaged packages, we highly recommend using a carrier and shipping service that provides tracking numbers. We are unable to issue any refunds for return packages that cannot be located or tracked. Please ensure that all international return packages are sent to the return address provided above.
Return Exceptions:
All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.
Socks, Underwear, Hair Accessories:
For your first socks, underwear, or hair accessory (headbands and scrunchies) purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks, underwear, and hair accessories will be final sale. All mentioned styles are ineligible for exchanges at this time.
We are unable to provide any refunds for any lost/damaged return packages.
Will I be charged extra taxes and duties after my item clears customs?
If you live in Canada, Australia, or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties and taxes are calculated directly into your shipping costs and will be factored into the total price you pay at check out.
Duties and taxes are calculated on a country-by-country basis based on the items purchased, where they were made, where they’re headed, and the total order value. This includes the sales tax in your country and duties charged for processing by your country.
Please note that all prices on our website are reflected in USD. We do not charge any fees other than the amount owed for your order. Any foreign transaction fees charged to you would be collected through your bank and are not under our control. We are unable to process any refunds for these transaction fees.
Fit & Sizing
How do I find my size?
Our size guide is a general guideline for helping you find your Girlfriend size. You can check it out here with your measurements handy. If you're between sizes, we suggest sizing down for a more compressive fit, or sizing up for a more relaxed fit.
You can also use our FIND YOUR SIZE tool on each product page for a size suggestion. In the meantime here are some fit tips!
Bras:
Our bras should fit snug to keep you supported but shouldn't dig or have too much space in the straps or under the bust. We recommend using a tape measure to find your perfect fit.
Leggings:
Leggings should feel snug to the body, without any excess fabric in the waist, knees, or bottom hem. Our best-selling Compressive collection will feel quite snug and tight on your first wear. Don’t be alarmed — this is totally normal. You’ll start to feel them slightly relax and mold to your body with more wear. Just like that perfect pair of vintage jeans.
Trying on your new gear and have questions? Contact us or chat with us, we’d love to help.
Are your garments true to size?
The short answer is yes. We design our garments to fit true to size and we work hard to ensure everything has the best fit for the widest range of body types. But all bodies are different so we do our best to take your feedback to improve the fit, cut, or sizing when we produce a garment again.
Have more questions on fit? Feel free to send us the following information on our contact form or on our chat.
Do all colors fit and feel the same?
You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest assured, all of our colors carry the same durability, compression, and quality across the board.
Please note that there will be slight variations in a color across different fabrics. We recommend purchasing a set in the same fabric (Compressive, FLOAT, etc) for a perfect match.
Order & Product Issues
My package is missing. What should I do?
A friendly reminder that some orders ship in multiple packages. You can always view the different parts of your order on the first column on your tracking page, linked in your shipping confirmation email, under SHIPMENTS.
If your entire order has been marked as delivered, please allow an additional 3-5 days for the package to arrive. If your order still hasn't turned up, please fill out our contact form or chat us with the following information:
• Your name
• The email address used to place the order
• Order #
• A list of missing items
• An alternative shipping address if available. Please note that an alternative address is highly recommended if you suspect your package was stolen or if it was marked as delivered but not found.
Our team will review your info and reach out with some options!
Something I ordered is damaged. What should I do?
We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please fill out our contact form or chat us with the following information:
• Your name
• The email address used to place the order
• Order #
• A list of the damaged items
• Current shipping address
• A photo of the item(s) and package if it looks tampered with. Photos of your order are required.
Once our team reviews your information, they can further assist you!
I received the wrong item. What should I do?
We're so sorry to hear that this happened! Not to worry, we'll get it taken care of for you. Please fill out our contact form or chat us with the following information:
• Your name
• The email address used to place the order
• Order #
• A list of incorrect items you received
• Current shipping address
• A photo of the item(s). Photos of your order are required.
Once our team reviews your information, they can further assist you!
I purchased a gift card but I haven’t received it.
Oh no! Sometimes these can end up in your spam or promotions folder — we recommend taking a look there just in case. If your gift card still hasn't turned up, please fill out our contact form with your order number, purchase date, or email address so we can track that down for you.
Product Information & Care
Are your garments PFA-free?
We conducted a PFAS test with Bureau Veritas (BV), a French company founded in 1828 and renowned for its long history in testing, inspection, and certifications.
We tested all of our core fabrics (Compressive, FLOAT, ReSet, Luxe and our Ripstop windbreakers) for PFAS, all of which came back Not Detected.
When are you restocking?
This is a tricky one.
We have certain collections that are a part of our core Girlfriend product line, which we restock periodically. (Unfortunately, we don’t have set dates for our restocks, but we try to let you know as soon as we get word.)
Our Essential colors (Black, Skyline, Café, Moon and Terrace) are restocked year-round.
For our seasonal limited color collections, we rarely (if ever) restock them. As a slow fashion company, we produce these limited color collections in smaller quantities to avoid overproduction (because waste is gross and there’s nothing more wasteful than overproduction). We try to restock if there’s a demand, but the health of our planet and the people who make your clothes come first. So, if an item you like is in stock in your size and color, get it while it’s hot — and, you know, available.
If you see an item you want out of stock on the site, simply click the “JOIN WAITLIST” button on the product page. This will automatically sign you up for notifications should this product ever come back into stock.
P.S. You may notice some of our core styles don’t restock for a while. We get that it can be a bummer, but please rest assured we are on it! Everything just takes a bit more time since we don’t keep excess fabric on hand. For example, our windbreakers take up to 6 months to produce, but as soon as we realize we’re sold out, we place that order!
Have a specific style you want to see more of? Share your request and feedback with us here.
Are your leggings sheer-proof and sweat-proof?
We get it — no one wants a see-through legging. That’s why all of ours are opaque, with the majority of colors being 100% sheer-proof. However, our lighter colors (like Ivory, Citrine, etc.) are our only ones that
are not 100% sheer-proof, so we recommend wearing underwear that matches your skin tone just in case.
Our leggings are also sweat-wicking, this means that your sweat quickly rises to the outer surface of your leggings and dries, instead of saturating the fabric. So although you may see some sweat poking through, these marks won’t last long!
How do I wash and take care of my Girlfriend Collective pieces?
Wash in cold water with like colors, and hang to dry — it’s better for the environment and reduces energy use in addition to being the best way to take care of your clothes. Actually, you might want to consider doing this with your entire wardrobe…
Bonus points for washing your garments in a microfiber washing bag or with a microfiber filter.
How can I submit a suggestion for new products or restocks?
If you have any product suggestions, restock requests, or feedback, we'd be grateful if you shared them here!
GET SUPPORT
chat with us
Chat with the team!
Average response time: 2 minutes
Monday - Friday 09:00 AM - 05:00 PM PDT
call us
Leave us a voicemail with your name, email address, order information, and a description of your inquiry. ( 904-592-1616)