No Refunds – Store Credit Only

All sales are final. We do not offer cash refunds once an order is placed. If eligible, you’ll receive store credit directly to your account at fashiondollzboutique.com that can be used toward a future purchase.

We accept exchanges within 3 days of delivery. The item must meet our return conditions (items must be in unused, clean condition with no signs of wear, stretch, or scent. Tags must be attached, and there should be no deodorant stains, perfume, or oils), and you’ll receive store credit once it’s received and approved. Please note: All approved returns will incur a 12% restocking fee.

We do not allow cancellations once an order is placed unless it's a duplicate. Please contact us within 1 hour of placing your order at [email protected] with both order numbers for review.

If you need to make changes to your item or size, you must email us within 24 hours of placing your order. Address changes are not allowed after submitting the order, so please double-check your shipping details before checkout.

If your item doesn't fit and qualifies for exchange, you may request a different size. You’ll receive store credit to use on a new size or another product.

The following items are final sale and not eligible for exchange or return due to hygiene reasons:

Bodysuits

Health products

Scar creams

Contour bands

Sale/discounted items (including holiday promos and birthday sales)

Note: Sale items can be exchanged for store credit based on the discounted price paid.

Items must be:

Unworn and unwashed

Free from stains, scents, or signs of wear

In original packaging with tags attached

Returns not meeting these requirements will be rejected and returned to the sender.

Customers are responsible for return shipping costs, which are non-refundable.

Create or log into your account on our website

Submit a return request

Once approved, ship the item within 2 business days, including your original packing slip

Store credit will be added to your account, or the item will be exchanged based on your request

Unauthorized returns will be denied and returned to sender at their expense.

📍 Return Address:

1910 Wells Rd F07, Orange Park, FL 32073

If you purchased Route Package Protection at checkout, you can file a claim directly with Route for any lost, stolen, or damaged items.

Please note: Fashion Dollz Boutique is not liable for lost, stolen, or damaged items once handed to the carrier.

If a chargeback is filed in error, we will submit our policies and records to Shopify for review. Please contact us first before disputing a charge — we’re here to help and resolve concerns promptly.

For help or questions, contact: [email protected]

We appreciate your trust and support in Fashion Dollz Boutique — our mission is to bring the beauty out of YOU! 💕